HDI Los Angeles Chapter October 2017 Meeting: HDILA and itSMF Co-Hosted Presentation

October 18th, 6:00 PM

HDI-LA and itSMF LA Cohost
A Presentation on ServiceNow ITSM: Intelligent Automation and the Future of Support

Please join us for a highly engaging and relevant speaker presentation by ServiceNow’s Darius Koohmarey.  He will be presenting on how ServiceNow is applying the latest machine learning and chatbot features to increase the productivity in the help desk.

Topics will include:

  • Benchmarks: Understanding Where You Are and Where You Need to Go
  • Virtual Agents/Chatbots: Deflecting Low Complexity Issues and Increasing CSAT
  • Machine Learning: Applying Auto Categorization to Route Work
This fabulous meeting is sponsored by ServiceNow, and the location is hosted by Techmedics.

REGISTRATION IS REQUIRED – Click Here to RSVPWe look forward to seeing you!

The HDI LA Board & itSMF LA

Please note the location:



527 W 7th St

9th Floor

Los Angeles, California 90014