HDI Los Angeles Chapter Meeting Wednesday, February 15th, 5:30 PM

Event Sponsor:  CollabNet

Roy Atkinson Presents:

“How DevOps Thinking Can Improve Service and Support”

Defining DevOps has proven to be problematic: It isn’t a framework like ITIL® or a standard like the HDI Support Center Standard. Now, DevOps is mentioned everywhere, and has become one of those buzzwords people hear a lot but may not fully understand. This presentation will explore:
• A brief history of DevOps
• Myths about DevOps
• Why DevOps doesn’t mean ITIL® is dead
• How support can learn and benefit from DevOps and more.

Who should attend:
• Forward-thinking IT leaders
• Support center directors, managers, and leads who seek to improve processes

REGISTRATION IS REQUIRED – Click Here to RSVP: http://tinyurl.com/hdilafeb2017

We look forward to seeing you!

The HDI LA Board
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Location: Entertainment Partners (Yahoo Building)
2255 N. Ontario Street
Burbank, CA 91504
4th Floor – Signs will be posted
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Agenda: 5:30 PM – Registration, Dinner & Networking
6:00 PM – Welcome and HDI 411
6:05 PM – Featured Speaker – Roy Atkinson
7:05 PM – Networking
7:30 PM – Adjourn
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Cost: Members & 1st Timers – FREE
All others – $10 cash at the door
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Parking: Free street parking on Ontario Street
Pay to Park in structure- $12.50 (FREE if you leave after 7:30 PM)

If you know you’ll be staying after 7:30, you can park in the structure on Ontario Street for free. If you leave before 7:30, structure parking is $12.50…otherwise you can park for free on Ontario Street. Either way, you’ll want to walk through the structure on Ontario St. and head towards the RED elevator/stairs. You’ll see 2255 painted on the wall. Go up one level and head through the double glass doors. After you enter the double doors, our door is on the right. Someone will be there to badge you in.
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Event Contacts: GariLynn Wollard – gwollard@ep.com
Joe Cruz – jcruz@ep.com
Roy Atkinson is HDI’s senior writer/analyst, acting as in-house subject matter expert and chief writer for blogs and articles. He has a deep background customer service and technical support, as well as small-business consulting.

Roy was a model for author Charles Araujo’s CIO Insight series on The Five Traits of the Digital Renaissance Man. He has been named to many “Top” lists, including IT Service Management: Top 100 Influencers and Brands (Onalytica), The 30 Most Influential People in Customer Service (Conversocial), Top 100 Customer Success Influencers (MindTouch), Top 50 Thought Leaders of 2015 (ICMI).

Roy is on Twitter @RoyAtkinson and @HDI_Analyst

Thank you CollabNet for sponsoring this event!

CollabNet helps enterprises and government organizations develop and deliver high-quality software at speed. CollabNet is the winner of a 2016 Best of Interop Award, recognizing TeamForge for its innovation. Also recognized for 13 consecutive years as an SD Times 100 “Best in Show” winner in the application lifecycle management (ALM) and development tools category, CollabNet offers innovative solutions, provides consulting and Agile training services and proudly supports more than 10,000 customers with 6 million users in 100 countries. For more information, please visit www.collabnet.com