Attend a free HDI Forum Live Roundtable and see how networking with your peers can help you arrive at solutions.

HDI [...]]]> DATE: Thursday, February 2, 2012 TIME: 1:00 PM – 4:00 PM LOCATION:

Hotel Maya Long Beach, CA

TOPIC: HDI Live Roundtable SPEAKER: HDI SPONSOR: SERENA

You are unique. Your business dilemmas are not.

Attend a free HDI Forum Live Roundtable and see how networking with your peers can help you arrive at solutions.

HDI Forums provide a unique opportunity for leaders in the service and support industry to meet face-to-face and discuss similar challenges. This one-of-a-kind venue brings you together with an elite group of like-minded professionals who will understand your business and give informed input you can really use. Participatants in HDI Forums:

• Resolve industry-specific issues;
• Hear case studies and lessons learned;
• Share benchmarking ideas;
• Strategize for service improvement; and
• Validate IT support processes.

This HDI Live Roundtable is designed to help you learn the value of HDI Forums, while also connecting and exchanging ideas with your peers. Hear firsthand how current Forum members have benefitted from participation in these exclusive, senior-level groups.

Date: Thursday, February 2, 2012
Time: 1:00 − 4:00 p.m. PST
Location: Hotel Maya, Long Beach, CA
Register: Register online or by calling 800.248.5667

This event is complimentary, but registration is required. Light refreshments will be served.

Questions? Call the HDI Customer Care Center at 800.248.5667 or contact your HDI account manager

HDI Los Angeles and HDI Orange County are joining forces for this year’s combined Analyst of the Year and Desktop Technician of the Year awards. This gala event will take place at the fabulous Hotel Maya in Long Beach and will feature the announcement of [...]]]> Analyst of the Year & Desktop Technician of the Year

HDI Los Angeles and HDI Orange County are joining forces for this year’s combined Analyst of the Year and Desktop Technician of the Year awards. This gala event will take place at the fabulous Hotel Maya in Long Beach and will feature the announcement of this year’s winners for both chapters.

• Evening event – Tapas reception & No-Host Bar
• Award presentations and door prizes

WHEN: Thursday December 8, 7:00pm – 10:00pm

WHERE: Maya Hotel, Long Beach

Click here to REGISTER NOW!

SUBMIT YOUR NOMINEES: Deadline is Friday November 4

You know who the stars on your team are. Let them know! Nominating your top performers for Analyst of the Year and Desktop Support Technician of the Year is an easy way to recognize them for their achievements and let them know how much you appreciate their efforts.

ANALYST OF THE YEAR

Is there a support analyst on your team who demonstrates superior commitment, dedication, and service to your customers?

Here’s your chance to earn them some recognition!

HDI Orange County is pleased to announce the 2011 HDI Analyst of the Year Award. This award recognizes a local analyst who exemplifies the best qualities among support practitioners.

The award is intended for front-line analysts who provide initial contact support via phone, email, web, and/or chat. The ideal candidate should be well rounded in areas such as technical aptitude, team orientation, leadership, customer service and people skills, and positive attitude. Nominations may be made by analysts, managers, peers, customers or support personnel.

Guidelines and criteria for the Analyst of the Year Award

DESKTOP SUPPORT TECHNICIAN OF THE YEAR

Is there a Desktop Support Technician on your team who demonstrates superior commitment, dedication, and service to your customers?

Here’s your chance to earn them some recognition!

HDI Orange County is pleased to announce the new HDI Desktop Support Technician of the Year Award. This award will recognize technicians that exemplify the best of the best in the industry!

This award is intended for the support professional who responds to incidents escalated by the service desk that are related to customer equipment. They are the “face of support” as they generally provide face-to-face dealings with clients and customers. The ideal technician will be well rounded in technical aptitude, team orientation, leadership, customer service, people skills, and positive attitude. They should recognize and demonstrate the importance of the sharing of knowledge with their co-workers to develop problem solving techniques that can be utilized by all team members.

Nominations may be made by managers, peers, customers or support personnel.

Guidelines and criteria for the Desktop Technician of the Year Award

SPEAKER: Kaya Redford, Founder, CEO/President of T.E.A.M UP FOR LIFE SPONSOR: Sponsorship Available

“Distinction between Judgement & Perception: Understanding Communication Styles can [...]]]> DATE: Thursday,October 13,2011 TIME: 11:30 AM –1:30 PM LOCATION:

BT 2160 Grand Ave El Segundo,CA 90245

TOPIC: Distinction between Judgement & Perception: Understanding Communication Styles can Improve Your Team’s Performance.  

SPEAKER: Kaya Redford, Founder, CEO/President of T.E.A.M UP FOR LIFE SPONSOR: Sponsorship Available

“Distinction between Judgement & Perception: Understanding Communication Styles can Improve Your Team’s Performance.”

There are many factors that play an integral role in providing excellent customer service and being an effective leader. One important factor is communication. Exploring the research conducted by Dr. William Moulton Marston we will discuss the four primary personality types and communication styles. We’ll then discuss how to use this knowledge to more efficiently communicate and connect with our employees and customers.

Have you ever considered that you may like to communicate in one way and possibly be communicated with in a completely different way? What are your preferred styles of communication? How many communication styles are there? Based on the research of Dr. William Moulton Marston, only FOUR!

• We will start the discussion learning the distinction between judgment and perception – How each plays a role in our ability to be a more effective leader and employees’ ability to better connect with customers. 
• We will learn the 4 primary communication styles based on the research of psychologist Dr. William Moulton Marston and the application of this knowledge in all areas of life.

Our discussion will help you to better understand and appreciate the styles of the people you work with. You can expect to learn knowledge that will help you:

•          Build a more productive team culture.

•          Improve customer service and speed.

•          Ease frustrations and interpersonal conflict.

•          Enhance communication.

•          Improve personal diversity awareness and recognition.

•          Promote appreciation of differences within your team.

About our Speaker:

AWARD WINNING DIRECTOR “HOMELESS IN AMERICA” (Documentary)

KAYA REDFORD

FOUNDER, CEO/PRESIDENT

T.E.A.M UP FOR LIFE

NLP SALES & LEADERSHIP MASTERY

www.TEAMUPFORLIFE.com

Kaya’s program,  LEAP NOW – Sales and Leadership Mastery increases your income by 30% or more within 30 days! He also has an accreditation program in NLP Certification.

Kaya has successfully coached several Fortune 500 companies such as New York Life, Bank of America, Century 21, Keller Williams and ACN as well as non-profit work with the Homeless and City of Hope. He is also taking his talents Global….. He is now coaching numerous China companies and large corporations. He is also teaching NLP Leadership in their schools and universities.

Kaya Redford is a Certified Master NLP Practitioner both in  Neuro-Linguistic Programming (NLP) and Supreme Influence  from the American Board of Neuro-Linguistic Programming (ABNLP) and the American Board of Hypnotherapy (ABH).

MASTER NLP CORPORATE TRAINER * EXECUTIVE LIFE COACH * PRIVATE SESSIONS

Direct 626.329.8001  Office 310.871.6191

 Moderated by Bill Keyworth 

CIO Panel:

What is the level of trust between team members and leaders?

Are innovation, productivity [...]]]> DATE:  Thursday, July 14, 2011 TIME:  11:30 AM – 1:30 PM LOCATION:

BT 2160 Grand Ave El Segundo, CA 90245

TOPIC: Talent Dynamics: Are your teams in FLOW? SPEAKER: Brenda Anderson SPONSOR:  Sponsorship Available

 Are your teams in FLOW?

What is the level of trust between team members and leaders?

Are innovation, productivity and profits up or stagnant?

These are questions being asked in today’s workplace as companies are challenged to do more with less and leaders look for ways to engage and re-engage their teams. Getting members of a team into flow is just the starting point. Once team members understand their own, and others’, strengths and weaknesses, the team dynamic develops levels of trust, understanding and job satisfaction that are the basis for stratospheric team performance.

There are many assessments such as Myers-Briggs,  Strength Finders, DISC and others that identify individual personality types, preferred ways of being and strengths.  These tools have been great standards to build knowledge and some understanding of how individuals may show up at any given time. What if in addition to this understanding, this knowledge was integrated into a strategy designed to create flow.

The Talent Dynamics premise is simple: everyone has a fundamental right to understand how they can increase trust and flow at work. Individuals, teams and enterprises will only perform to their maximum when they understand flow and how to use it.

Being in flow means you are performing the role you are naturally-suited to and enabling flow for others: you are able to leverage effectively and start breaking through the performance barrier. Trust, communication and performance accelerate and your team becomes a joy to work in.

In this workshop you will be introduced to the following:

-          The  8 profiles in the Talent Dynamics model

-          Overview of how each profile interacts with the others

-          How to identify and better utilize the unseen/unheard leaders in your teams

The workplace has changed dramatically during the last 5 years with restructurings, retrenchments and outsourcing.  As companies start to ramp back up they are now faced with an influx of new talent and the exodus of the baby-boomers. This will present a new challenge of how to maintain stability and at the same time create high performing teams that work at their highest potential quickly and effectively.

Join us to learn how to get your teams in flow and increase trust in this interactive, fun workshop.

About our speaker:   Brenda Anderson   

As an award winning manager, consultant and customer service subject matter expert with 24 years of experience , Brenda Anderson is an agent for change.  While working in the call center and customer service discipline, she recognized a common theme developing. Teams were being created that started out as highly productive and efficient.  In most cases they were being led by a very charismatic, creative personality with lots of ideas, yet few plans or strategies for sustainability once the ideas were implemented.  What began to be revealed was those teams that had a quiet, focused, systematic person working in the background putting the checks and balances in place, were the most successful.  This individual may not have been recognized as being the leader at anytime, yet without them the company or project surely would have failed.

Brenda has invested the last 4 years learning about team dynamics and how to better involve all members of teams so that each member is playing in the best position at the right time. She has aligned with Talent Dynamics, a UK based productivity consulting company as one of the first US Flow and Productivity  Consultants.