Category Archives: 2017

Call for Nominations: Analyst of the Year / Desktop Support Technician of the Year 

 

Call For Nominations

***Deadline Has Been Extended to November 17***

Analyst of the Year / Desktop Support Technician of the Year 
Is there someone on your team that consistently goes above and beyond the call of duty and deserves to be recognized for their dedication?  This is a great way to show that recognition in a national spotlight!

HDI Los Angeles invites you to submit your nominations for the HDI Analyst of the Year and HDI Desktop Support Technician of the Year awards.  Nominees will be recognized at our 1st Annual AOY/DST Awards Banquet on December 5, 2017 – more details to come.


Please note that you do
NOT need to be an HDI member to be a nominator, a nominee or even a winner!!  For more information or to nominate please see the links below or visit http://www.thinkhdi.com/events/awards

HDI Los Angeles Chapter October 2017 Meeting: HDILA and itSMF Co-Hosted Presentation

October 18th, 6:00 PM

HDI-LA and itSMF LA Cohost
A Presentation on ServiceNow ITSM: Intelligent Automation and the Future of Support

Please join us for a highly engaging and relevant speaker presentation by ServiceNow’s Darius Koohmarey.  He will be presenting on how ServiceNow is applying the latest machine learning and chatbot features to increase the productivity in the help desk.

Topics will include:

  • Benchmarks: Understanding Where You Are and Where You Need to Go
  • Virtual Agents/Chatbots: Deflecting Low Complexity Issues and Increasing CSAT
  • Machine Learning: Applying Auto Categorization to Route Work
This fabulous meeting is sponsored by ServiceNow, and the location is hosted by Techmedics.

REGISTRATION IS REQUIRED – Click Here to RSVPWe look forward to seeing you!

The HDI LA Board & itSMF LA

Please note the location:

 

Techmedics

527 W 7th St

9th Floor

Los Angeles, California 90014

Link

Updated:  HDI Los Angeles Chapter August 2017 Meeting:  Who Wants To Mix It Up At The Getty?

August 25th, 6:00 PM

***See Below For Important Updates***

Who Wants To Mix It Up At The Getty?

We will be “mixing it up” at The Getty Center on Friday, August 25, 2017, from 6 – 9 PM.  This will give us a great opportunity to hang out and network with our members!

We will be covering some new 411 from HDI, and Paul Riolo, Manager of Technical Support at The Getty Center, will be doing a quick brainstorm on how to support a digital workforce.

Robert Half Technology, our meeting sponsor, will be providing dinner and beverages and will be raffling off an Amazon Echo Dot – be sure to bring your business card to enter!

Following the meeting and dinner, join us for a self-guided tour of The Getty Center, and take advantage of Getty Guides (iPod devices) that are available at the Entrance Hall along with maps.  To check out a Getty Guide, a photo ID is required.

Carpool with a colleague, a fellow member, your boss OR bring a prospective member, and we will pay for your parking!

REGISTRATION IS REQUIRED – Click Here to RSVP: http://tinyurl.com/hdilaagust2017

We look forward to seeing you!

The HDI LA Board

 

Date/Time: Friday, August 25th, 2017, 6:00 PM – 9:00 PM
________________________________________
Location: The Getty Center
Boardroom, 2nd Floor – Click here for map
N Sepulveda Blvd & Getty Center Dr
Los Angeles, CA 90049
________________________________________
Agenda: 6:00 PM – Registration, Dinner & Networking
6:30 PM – Welcome and HDI 411
6:45 PM – Sponsor Presentation and Raffle
7:00 PM – Paul Riolo – “Supporting the Digital Workforce”
7:15 PM – Self-guided Tour (Getty Guides available with ID)
9:00 PM – Adjourn
________________________________________
Cost: No Cost
________________________________________
Parking: Parking at the Getty Center is $10 per vehicle
________________________________________
Event Contacts: GariLynn Wollard – gwollard@ep.com
Joe Cruz – jcruz@ep.com

 

About Our Meeting Sponsors

 

 

 

The J. Paul Getty Trust is the world’s largest cultural and philanthropic organization dedicated to the visual arts.

Through conservation work, publications, exhibitions, grant initiatives, training programs, and other efforts, we work to make a lasting difference in conservation practice and art historical research and to promote knowledge and appreciation of art among audiences of all ages.

www.getty.edu

National HDI Sponsor
Robert Half Technology offers a full spectrum of technology staffing solutions to meet our customers’ project, contract-to-full-time and full-time IT recruitment needs. Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.

www.rht.com

 

PROUD PLATINUM SPONSOR OF HDI LOS ANGELES
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HDI Los Angeles Chapter August 2017 Meeting: Who Wants To Mix It Up At The Getty?

August 25th, 6:00 PM

 

Who Wants To Mix It Up At The Getty?

 

Please join HDI LA for our August meeting. We will be “mixing it up” at the The Getty Center on Friday, August 25, 2017, from 6 – 9 PM.  This will give us a great opportunity to hang out and network with our members!

 

Carpool with a colleague, a fellow member, your boss OR bring a prospective member, and we will pay for your parking!

 

REGISTRATION IS REQUIRED – Click Here to RSVP: http://tinyurl.com/hdilaaugust2017

 

We look forward to seeing you!

 

The HDI LA Board

 

Date/Time:         August 25th, 2017 –  6:00 PM Pacific

________________________________________

Location:             The Getty Center

N Sepulveda Blvd & Getty Center Dr

Los Angeles, CA 90049

________________________________________

Agenda:               6:00 PM – Registration, Dinner & Networking

6:30 PM – Welcome and HDI 411

7:00 PM – Getty Museum Tour

9:00 PM – Adjourn

________________________________________

Cost:      No Cost

Parking:               Parking at the Getty Center is $15 per vehicle

Event Contacts: GariLynn Wollard – gwollard@ep.com

Joe Cruz – jcruz@ep.com

 

 

 

 

 

 

 

 

PROUD PLATINUM SPONSOR OF HDI LOS ANGELES:  Cask (www.caskllc.com)

HDI Los Angeles Chapter Meeting Wednesday, February 15th, 5:30 PM

Event Sponsor:  CollabNet

Roy Atkinson Presents:

“How DevOps Thinking Can Improve Service and Support”

Defining DevOps has proven to be problematic: It isn’t a framework like ITIL® or a standard like the HDI Support Center Standard. Now, DevOps is mentioned everywhere, and has become one of those buzzwords people hear a lot but may not fully understand. This presentation will explore:
• A brief history of DevOps
• Myths about DevOps
• Why DevOps doesn’t mean ITIL® is dead
• How support can learn and benefit from DevOps and more.

Who should attend:
• Forward-thinking IT leaders
• Support center directors, managers, and leads who seek to improve processes

REGISTRATION IS REQUIRED – Click Here to RSVP: http://tinyurl.com/hdilafeb2017

We look forward to seeing you!

The HDI LA Board
________________________________________
Location: Entertainment Partners (Yahoo Building)
2255 N. Ontario Street
Burbank, CA 91504
4th Floor – Signs will be posted
________________________________________
Agenda: 5:30 PM – Registration, Dinner & Networking
6:00 PM – Welcome and HDI 411
6:05 PM – Featured Speaker – Roy Atkinson
7:05 PM – Networking
7:30 PM – Adjourn
________________________________________
Cost: Members & 1st Timers – FREE
All others – $10 cash at the door
________________________________________
Parking: Free street parking on Ontario Street
Pay to Park in structure- $12.50 (FREE if you leave after 7:30 PM)

If you know you’ll be staying after 7:30, you can park in the structure on Ontario Street for free. If you leave before 7:30, structure parking is $12.50…otherwise you can park for free on Ontario Street. Either way, you’ll want to walk through the structure on Ontario St. and head towards the RED elevator/stairs. You’ll see 2255 painted on the wall. Go up one level and head through the double glass doors. After you enter the double doors, our door is on the right. Someone will be there to badge you in.
________________________________________
Event Contacts: GariLynn Wollard – gwollard@ep.com
Joe Cruz – jcruz@ep.com
Roy Atkinson is HDI’s senior writer/analyst, acting as in-house subject matter expert and chief writer for blogs and articles. He has a deep background customer service and technical support, as well as small-business consulting.

Roy was a model for author Charles Araujo’s CIO Insight series on The Five Traits of the Digital Renaissance Man. He has been named to many “Top” lists, including IT Service Management: Top 100 Influencers and Brands (Onalytica), The 30 Most Influential People in Customer Service (Conversocial), Top 100 Customer Success Influencers (MindTouch), Top 50 Thought Leaders of 2015 (ICMI).

Roy is on Twitter @RoyAtkinson and @HDI_Analyst

Thank you CollabNet for sponsoring this event!

CollabNet helps enterprises and government organizations develop and deliver high-quality software at speed. CollabNet is the winner of a 2016 Best of Interop Award, recognizing TeamForge for its innovation. Also recognized for 13 consecutive years as an SD Times 100 “Best in Show” winner in the application lifecycle management (ALM) and development tools category, CollabNet offers innovative solutions, provides consulting and Agile training services and proudly supports more than 10,000 customers with 6 million users in 100 countries. For more information, please visit www.collabnet.com